Gentoo Websites Logo
Go to: Gentoo Home Documentation Forums Lists Bugs Planet Store Wiki Get Gentoo!
Bug 61616 - mozilla-thunderbird-0.7.3-r1 has problems with IMAP
Summary: mozilla-thunderbird-0.7.3-r1 has problems with IMAP
Status: RESOLVED INVALID
Alias: None
Product: Gentoo Linux
Classification: Unclassified
Component: Current packages (show other bugs)
Hardware: x86 Linux
: High major (vote)
Assignee: Mozilla Gentoo Team
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2004-08-25 03:56 UTC by Miroslav Šulc
Modified: 2004-12-12 09:32 UTC (History)
1 user (show)

See Also:
Package list:
Runtime testing required: ---


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description Miroslav Šulc gentoo-dev 2004-08-25 03:56:33 UTC
This version and also previous has problems with IMAP. I can connect to IMAP account and work with the INBOX. The problem appears when I move between folders. After several (usually only two) moves thunderbird says "Server <server name> has disconnected. The server may have gone down or there may be a network problem.". The problem also occurs when saving sent mail to IMAP server. Thunderbird says that it wasn't able to save the mail into Sent mailbox. Other mail clients don't have problems with the mailserver. This IMAP connection uses SSL. I use several IMAP accounts at the mailserver.

Reproducible: Always
Steps to Reproduce:
1. Start thunderbird and have IMAP account(s) configured
2. Move to a folder in the default account (other than INBOX)
3. Move to a different folder in the default account (other than INBOX)

Actual Results:  
Thunderbird says "Server <server name> has disconnected. The server may have
gone down or there may be a network problem.".

Expected Results:  
Should display content of selected folder without problems.

# emerge info
Portage 2.0.50-r10 (default-x86-2004.0, gcc-3.3.4, glibc-2.3.4.20040808-r0,
2.6.8-gentoo-r1)
=================================================================
System uname: 2.6.8-gentoo-r1 i686 Intel(R) Pentium(R) M processor 1500MHz
Gentoo Base System version 1.5.3
distcc 2.17 i686-pc-linux-gnu (protocols 1 and 2) (default port 3632) [disabled]
Autoconf: sys-devel/autoconf-2.59-r4
Automake: sys-devel/automake-1.8.5-r1
ACCEPT_KEYWORDS="x86 ~x86"
AUTOCLEAN="yes"
CFLAGS="-O2 -march=pentium4 -fomit-frame-pointer"
CHOST="i686-pc-linux-gnu"
COMPILER="gcc3"
CONFIG_PROTECT="/etc /usr/X11R6/lib/X11/xkb /usr/kde/2/share/config
/usr/kde/3.2/share/config
/usr/kde/3.3/share/config:/usr/kde/3.3/env:/usr/kde/3.3/shutdown
/usr/kde/3/share/config /usr/share/config /var/qmail/control"
CONFIG_PROTECT_MASK="/etc/gconf /etc/terminfo /etc/env.d"
CXXFLAGS="-O2 -march=pentium4 -fomit-frame-pointer"
DISTDIR="/usr/portage/distfiles"
FEATURES="autoaddcvs ccache sandbox"
GENTOO_MIRRORS="http://download.startnet.klamovka.kosire.czf/gentoo-mirror
http://10.15.6.1/ http://mirror.switch.ch/mirror/gentoo/
ftp://mirror.switch.ch/mirror/gentoo/ ftp://ftp.uninett.no/pub/linux/Gentoo
ftp://linux.rz.ruhr-uni-bochum.de/gentoo-mirror/
ftp://ftp.linux.ee/pub/gentoo/distfiles/ http://gentoo.zie.pg.gda.pl
http://mirror.pudas.net/gentoo ftp://mirror.pudas.net/gentoo
http://ftp-stud.fht-esslingen.de/pub/Mirrors/gentoo/ ftp://mir.zyrianes.net/gentoo/"
MAKEOPTS="-j2"
PKGDIR="/usr/portage/packages"
PORTAGE_TMPDIR="/var/tmp"
PORTDIR="/usr/portage"
PORTDIR_OVERLAY="/usr/local/portage"
SYNC="rsync://rsync.startnet.klamovka.kosire.czf/gentoo-portage"
USE="X alsa apache2 apm arts avi berkdb bonobo bzlib cdparanoia cdr crypt cups
curl dba dbase dvd dvdr dvdread encode esd exif extensions flash foomaticdb ftp
gd gdbm gif gimpprint gphoto2 gpm gtk gtk2 gtkhtml guile iconv imap imlib java
jpeg justify kde kerberos ldap libg++ libwww linguas_cs lzw-tiff mad mcal mhash
mikmod mime ming mmx mng motif mozilla mpeg mysql mythtv ncurses nls oggvorbis
opengl oss pam pdflib perl php png ppds python qt quicktime quotes readline
samba scanner sdl session slang snmp spell sse ssl svg svga tcltk tcpd tiff
transcode truetype usb vhosts video_cards_radeon wifi wmf x86 xine xml2 xmms
xprint xv xvid zlib"
Comment 2 Miroslav Šulc gentoo-dev 2004-08-25 07:34:32 UTC
Thank you, Dough, but it didn't help much. I have turned off the IDLE feature as you wrote and the problem now doesn't appear as often as it appeared and the dialog window with error doesn't display often but the connection to the IMAP server often freezes and then nothing works though no error is displayed :-(
Comment 3 FieldySnuts 2004-08-28 13:38:07 UTC
I see wholly different problems with thunderbird 0.7.3-r1 imap support. It's difficult to describe but here we go.

I have several folders set up. I have filters set up which when matched, thunderbird moves them there.

Open up thunderbird, it grabs the new ones, applies filters, etc. Example that's happening right now, it shows 64 new unread messages in the folder called amd-64. I click on this folder, and there are 3 messages total shown. Wait, where's the 64 total? Exactly the same thing is happening with other folders.

I can delete the messages I see, emtpy trash, and it will still say there are 64 messages in there, and I see none.

Trying a different client, evolution, it properly reads all my folders. It shows  0 unread or new messages in any of these folders. Checkint out my mbox directories by hand, indeed shows that evolution is correct. These folders are in reality empty.

Now this isn't always the case. Once in a great while, i can restart thunderbird, and actually see SOME but not all of these phantom messages. When I do get to see them, their dates are from weeks if not months ago. It's as if thunderbird is confused, and storing them in its own setup, and if you're lucky, allowing you to see them.

Even at this point if I delete them and empty my trash, these folders STILL show the same number of unread/new messages in the folder index.

What this comes down to is I'm forced to use evolution, which to me is not nearly as good as thunderbird -- when it's working properly.


Portage 2.0.50-r8 (default-x86-2004.2, gcc-3.3.4, glibc-2.3.4.20040808-r0, 2.6.7-grsec)
=================================================================
System uname: 2.6.7-grsec i686 AMD Athlon(TM) XP 1800+
Gentoo Base System version 1.4.16
ccache version 2.3 [enabled]
Autoconf: sys-devel/autoconf-2.59-r4
Automake: sys-devel/automake-1.8.5-r1
ACCEPT_KEYWORDS="x86 ~x86"
AUTOCLEAN="yes"
CFLAGS="-O2 -march=athlon-xp -fstack-protector -fomit-frame-pointer -funroll-loops -fprefetch-loop-arrays -pipe -mmmx -msse -m3dnow -mfpmath=sse,387"
CHOST="i686-pc-linux-gnu"
COMPILER=""
CONFIG_PROTECT="/etc /usr/X11R6/lib/X11/xkb /usr/kde/2/share/config /usr/kde/3.2/share/config /usr/kde/3.3/share/config:/usr/kde/3.3/env:/usr/kde/3.3/shutdown /usr/kde/3/share/config /usr/lib/mozilla/defaults/pref /usr/share/config /var/qmail/control"
CONFIG_PROTECT_MASK="/etc/gconf /etc/terminfo /etc/env.d"
CXXFLAGS="-O2 -march=athlon-xp -fstack-protector -fomit-frame-pointer -funroll-loops -fprefetch-loop-arrays -pipe -mmmx -msse -m3dnow -mfpmath=sse,387"
DISTDIR="/usr/portage/distfiles"
FEATURES="autoaddcvs buildpkg ccache notitles sandbox"
GENTOO_MIRRORS="http://mirrors.tds.net/gentoo ftp://mirrors.tds.net/gentoo ftp://gentoo.netnitco.net/pub/mirrors/gentoo/source/ http://gentoo.blueyonder.co.uk ftp://mirror.iawnet.sandia.gov/pub/gentoo/"
MAKEOPTS="-j3"
PKGDIR="/usr/portage/packages"
PORTAGE_TMPDIR="/var/tmp"
PORTDIR="/usr/portage"
PORTDIR_OVERLAY=""
SYNC="rsync://rsync.namerica.gentoo.org/gentoo-portage"
USE="3dnow X alsa apm avi berkdb cdr chroot crypt dv dvd dvdr encode foomaticdb gdbm gif gnome gpm gtk gtk2 imlib java jpeg kde ldap libg++ libwww mad mikmod mmx motif mozilla mpeg ncurses nls oggvorbis opengl oss pam pdflib perl png pwdb python qt quicktime readline sdl slang spell sse ssl svga tcltk tcpd tiff truetype x86 xml2 xmms xv zlib"
Comment 4 Miroslav Šulc gentoo-dev 2004-09-16 03:40:51 UTC
I have installed mozilla-thunderbird-8.0 and the problem still persists but the error message is now more specific. It says that I should decreased the number of cached connections in advanced settings dialog. I have done it and the problem dissapeared :-) I don't know whether this option was in 7.3 too.

If you are going to upgrade to mozilla-thunderbird-8.0, you might face a bug with displaying of messages. In http://bugs.gentoo.org/show_bug.cgi?id=64210 you can find manual solution that worked for me.

I think that ff the solution above will work for others too then this bug could be closed.
Comment 5 FieldySnuts 2004-10-22 17:11:17 UTC
Any progress on this? Still using evolution.
Comment 6 FieldySnuts 2004-12-11 11:02:52 UTC
I am still having the same issues in 1.0

A word from somebody would be encouraging.
Comment 7 Miroslav Šulc gentoo-dev 2004-12-11 11:07:30 UTC
Did you try to decrease the number of connections TB cashes? I have lowered the number (and increased the number of connections at our mail server) and the problem disappeared.
Comment 8 Miroslav Šulc gentoo-dev 2004-12-12 00:40:37 UTC
I will close this bug because the solution that worked for me and should work for others too is to lower the number of connections TB cashes or increase the number of connections to the mailserver from single IP address at the mailserver.