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Bug 923648 - Cannot reset password (Failed sending email :: PHP ::)
Summary: Cannot reset password (Failed sending email :: PHP ::)
Status: RESOLVED FIXED
Alias: None
Product: Websites
Classification: Unclassified
Component: Forums (show other bugs)
Hardware: All Linux
: Normal normal (vote)
Assignee: Gentoo Infrastructure
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-02-02 23:44 UTC by Henrik Johansson
Modified: 2024-02-07 17:12 UTC (History)
5 users (show)

See Also:
Package list:
Runtime testing required: ---


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Description Henrik Johansson 2024-02-02 23:44:03 UTC
I tried reset my password at forums.gentoo.org and got the following error message:

"Failed sending email :: PHP ::"
Comment 1 Roy Bamford gentoo-dev 2024-02-03 16:54:33 UTC
Henrik,

Your account is operational on the forums. That suggests that the password change did not happen or your account was enabled by an admin after the change.

It should work with one password or the other.

There is a new problem with Google related email addresses not accepting email from the forums.

If we can help you (personally) further, please email forum-mods@gentoo.org
With more information that can help diagnose this bug, please add to this bug.
Comment 2 Henrik Johansson 2024-02-03 17:34:05 UTC
There was never any password change, I requested a reset but from the error message it seems to me like a reset link was never generated and sent (rather than GMail not accepting it). So I don't remember my password and I haven't been able to reset it so right now I'm locked out. Can this be triggered manually somehow if I reach out on the email address you provided?

Thanks for your help!
Comment 3 Roy Bamford gentoo-dev 2024-02-03 18:39:29 UTC
(In reply to Henrik Johansson from comment #2)
> There was never any password change, I requested a reset but from the error
> message it seems to me like a reset link was never generated and sent
> (rather than GMail not accepting it). So I don't remember my password and I
> haven't been able to reset it so right now I'm locked out. Can this be
> triggered manually somehow if I reach out on the email address you provided?
> 
> Thanks for your help!

Yes and no. forum-mods@gentoo.org goes to the entire mods team, so we will all know your new password.

You can email any of the forums admins to limit the 'secret leakage' and encrypt your email with the recipiets GPG public key if you wish. Thay means only one other person will know your password.

If you click on my name at the top of this comment, it should open a new email address to me.
Comment 4 Chiitoo gentoo-dev 2024-02-07 17:12:53 UTC
I believe this was due to something else than google and friends, and should be fixed now (although I still don't know how).

Please do re-open if you're still getting the PHP error.

Thank you!