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Bug 84743 - Catching unsubscribe emails to -user
Summary: Catching unsubscribe emails to -user
Status: RESOLVED FIXED
Alias: None
Product: Gentoo Infrastructure
Classification: Unclassified
Component: Mailing Lists (show other bugs)
Hardware: All All
: High normal (vote)
Assignee: Gentoo Infrastructure
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2005-03-10 05:46 UTC by Ciaran McCreesh
Modified: 2005-04-05 10:35 UTC (History)
0 users

See Also:
Package list:
Runtime testing required: ---


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Description Ciaran McCreesh 2005-03-10 05:46:19 UTC
We get a fair number of people who can't follow simple instructions sending unsubscribe posts to the gentoo-user list. A typical one of these has 'unsubscribe' as the first word in the Subject: . Is there any way that these can be caught so that the user gets an informative help email rather than starting yet another flamefest on the list? Thanks.
Comment 1 Holly Bostick 2005-03-10 06:13:53 UTC
Is it possible to add the unsubscribe mailto link to the auto-sig that is added to all mails passing through the list servers? Or at least a link to the ML list and instructions page on the site? I'm not really sure what is the function of the current recursive mailto to the list in any case.
Comment 2 Andrea Barisani (RETIRED) gentoo-dev 2005-03-11 01:03:40 UTC
Catching unsubscribe in the subject is dangerous and could catch legit emails.

I'd rather prefer to educate people without using this ugly hacks.

Mailing list info is present in the headers and on gentoo.org main page, imho
that's enough and I don't think we should add more stuff to our footer.
Comment 3 Ciaran McCreesh 2005-03-11 05:12:17 UTC
grep -i  '^subject:.*\[gentoo-user\] unsubscribe' returns zero false matches on nearly two years of gentoo-user emails. As for education, it's obvious from emails to the list that it isn't working.
Comment 4 Ciaran McCreesh 2005-03-16 08:44:57 UTC
It happened again... *sigh*
Comment 5 Andrea Barisani (RETIRED) gentoo-dev 2005-03-16 09:54:50 UTC
Well I vote against this nevertheless, please other infra people voice our opinion.

If there's a general consensus I'll implement some way to do this.
Comment 6 Ciaran McCreesh 2005-03-16 09:57:28 UTC
Can we restrict votes to infra people who actually read -user please? :)
Comment 7 Lance Albertson (RETIRED) gentoo-dev 2005-03-16 10:27:05 UTC
I really don't see the problem to adding this on this specific list. If it appears to be a consistant problem and having the info avaliable does no good, why not enabled it? How many times will there be an email about unsubscribing on the list? Especially since they tend to start flame wars. (note: i'm not on that list)
Comment 8 Ciaran McCreesh 2005-03-18 05:20:55 UTC
...and another one today...
Comment 9 Ciaran McCreesh 2005-03-21 07:16:43 UTC
Another one on -user today. And one on -dev as well...
Comment 10 Lars Weiler (RETIRED) gentoo-dev 2005-03-21 07:44:42 UTC
Add a line on the footer that is sent with every email.  Like "unsubscribe: mailto:gentoo-<listname>-unsubscribe@lists.gentoo.org
Comment 11 Ciaran McCreesh 2005-03-21 10:07:44 UTC
...and another one on -user.
Comment 12 Andrea Barisani (RETIRED) gentoo-dev 2005-03-22 07:00:47 UTC
Stop warning about every unsubscribe message on those lists, I'm subscribed...
I'm seeing those and you don't need to spam this bug in order to get me
finding a solution.

Thanks
Comment 13 Kurt Lieber (RETIRED) gentoo-dev 2005-03-22 07:09:33 UTC
Not really all that excited about attempting to work around user stupidity.  I would much rather see us add a footer to each message with unsubscribe instructions (last I checked on -user, it wasn't there).

I don't think it's the place of a mailing list manager to try and catch every possible way a user can do something stupid.
Comment 14 Andrea Barisani (RETIRED) gentoo-dev 2005-04-04 00:17:45 UTC
I'm using (experimentally) mlmmj feature to reject messages via
regex matching on headers. I'm moderating all messages with
unsubscribe (and only unsubscribe) in the subject for gentoo-user.

If they are legit I'll let them through. It looks like a sensible
setup to me. Let's see how it goes.
Comment 15 Andrea Barisani (RETIRED) gentoo-dev 2005-04-05 01:29:42 UTC
Prevented 2 unsubscribe messages on gentoo-user so far. I'm closing this but
since it seems sorted out. Please reopen of necessary.
Comment 16 Ciaran McCreesh 2005-04-05 10:35:46 UTC
Thanks very much.