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Bug 495026 - gnome-base/gnome-3.8 cannot login to system/GUI
Summary: gnome-base/gnome-3.8 cannot login to system/GUI
Status: RESOLVED NEEDINFO
Alias: None
Product: Gentoo Linux
Classification: Unclassified
Component: [OLD] GNOME (show other bugs)
Hardware: All Linux
: Normal normal (vote)
Assignee: Gentoo Linux Gnome Desktop Team
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-12-22 17:09 UTC by sshumway44224
Modified: 2014-12-26 22:54 UTC (History)
1 user (show)

See Also:
Package list:
Runtime testing required: ---


Attachments
Relevant system system information (gnome_3.8_bug_data.txt,16.19 KB, text/plain)
2013-12-22 17:09 UTC, sshumway44224
Details
Requested /etc/log/Xorg.0.log file (Xorg.0.log,58.66 KB, text/x-log)
2013-12-22 22:18 UTC, sshumway44224
Details
Requested Xorg.0.log.old file (Xorg.0.log.old,52.32 KB, application/x-trash)
2013-12-22 22:19 UTC, sshumway44224
Details
Requested emerge --info (emerge_info.txt,5.48 KB, text/plain)
2013-12-22 22:22 UTC, sshumway44224
Details
Requested files from /usr/share/X11/xorg.conf.d/ (10-evdev.conf,1.07 KB, text/plain)
2013-12-27 01:36 UTC, sshumway44224
Details
Requested files from /usr/share/X11/xorg.conf.d/ (50-synaptics.conf,1.72 KB, text/plain)
2013-12-27 01:36 UTC, sshumway44224
Details
locale.conf configuration (locale.conf,294 bytes, text/plain)
2014-01-14 21:08 UTC, jim.sublette@gmail.com
Details

Note You need to log in before you can comment on or make changes to this bug.
Description sshumway44224 2013-12-22 17:09:24 UTC
Created attachment 365896 [details]
Relevant system system information

When attempting to login to the system, the system responds by showing a blank screen with the mouse cursor.
Comment 1 Pacho Ramos gentoo-dev 2013-12-22 18:10:24 UTC
Did you try to ask on forums.gentoo.org first? Also provide "emerge --info", /etc/X11/xorg.conf, /var/log/Xorg.0.log, /var/log/Xorg.0.log.old... Looks like you even don't get gdm running ok :/
Comment 2 sshumway44224 2013-12-22 22:18:30 UTC
Created attachment 365918 [details]
Requested /etc/log/Xorg.0.log file
Comment 3 sshumway44224 2013-12-22 22:19:06 UTC
Created attachment 365920 [details]
Requested Xorg.0.log.old file
Comment 4 sshumway44224 2013-12-22 22:22:52 UTC
Created attachment 365922 [details]
Requested emerge --info
Comment 5 sshumway44224 2013-12-22 22:28:27 UTC
(In reply to Pacho Ramos from comment #1)
> Did you try to ask on forums.gentoo.org first? Also provide "emerge --info",
> /etc/X11/xorg.conf, /var/log/Xorg.0.log, /var/log/Xorg.0.log.old... Looks
> like you even don't get gdm running ok :/

Thank-you for responding.

Yes, I did post to forums.gentoo.org prior to filing this bug report. It was in fact one of the respondents on f.g.o. that suggested I should file this bug report.

Here is a link to my forums post:

https://forums.gentoo.org/viewtopic-t-979108-start-0-postdays-0-postorder-asc-highlight-.html?sid=0e6139ca1e7685bac13315bfdc5726e8

I have provided the other information you have requested as attachments.
Comment 6 sshumway44224 2013-12-22 22:48:14 UTC
(In reply to sshumway44224 from comment #5)

I failed to mention that I do not have an /etc/X11/xorg.conf file

> (In reply to Pacho Ramos from comment #1)
> > Did you try to ask on forums.gentoo.org first? Also provide "emerge --info",
> > /etc/X11/xorg.conf, /var/log/Xorg.0.log, /var/log/Xorg.0.log.old... Looks
> > like you even don't get gdm running ok :/
> 
> Thank-you for responding.
> 
> Yes, I did post to forums.gentoo.org prior to filing this bug report. It was
> in fact one of the respondents on f.g.o. that suggested I should file this
> bug report.
> 
> Here is a link to my forums post:
> 
> https://forums.gentoo.org/viewtopic-t-979108-start-0-postdays-0-postorder-
> asc-highlight-.html?sid=0e6139ca1e7685bac13315bfdc5726e8
> 
> I have provided the other information you have requested as attachments.
Comment 7 Pacho Ramos gentoo-dev 2013-12-23 08:40:36 UTC
Do you have xorg.conf.d/* files? (sometimes it's a directory with files into it). Also, I see you have a radeon card, are you using open source driver, right? Did you try with proprietary one? 

Also, did you try to use temporally lightdm and try to login in? Also try to login in a newly created user account with a new /home dir

You can also try to login in a simpler desktop like icewm and follow:
https://wiki.gentoo.org/wiki/GNOME/3.8-upgrade-guide#GDM.2FGnome_not_starting_due_3D_issues

to ensure your 3D config is ok.

Finally, running "systemctl --failed" as root will tell you what services failed to start, maybe one of them is important enough for causing this
Comment 8 sshumway44224 2013-12-27 01:29:14 UTC
Creating a new account seems to have caused the system to work (for the new user). What can I do to help track this down?

Missing from the discussion to this point is that at one point, I had the system working for my "steve" account (when I first completed the upgrade to Gnome 3). I then changed some of the system configuration settings (using the GUI controls) and it stopped working.
Comment 9 sshumway44224 2013-12-27 01:36:14 UTC
Created attachment 366260 [details]
Requested files from /usr/share/X11/xorg.conf.d/
Comment 10 sshumway44224 2013-12-27 01:36:36 UTC
Created attachment 366262 [details]
Requested files from /usr/share/X11/xorg.conf.d/
Comment 11 sshumway44224 2013-12-27 02:14:40 UTC
Right now, I'm using: x11-drivers/xf86-video-ati version 7.2.0

I've used the proprietary drivers on other systems in the past. I generally hate them. They are more of a pain than they are worth. Since I don't use this system for any sort of gaming or stuff like that I've never considered this option. If you feel that I should try a non-open driver, I will reluctantly comply.

Excuse my ignorance... If I use lightdm should I attempt to remove Gnome first? How do I do this. Is there a procedure somewhere?

When I issued the command: "systemctl --failed" (as root) the system responded:

<blockquote>
0 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
</blockquote>

In other news: now that I've created another user acount and successfully logged into it, the system no longer displays a black screen with only a mouse cursor on it when I log in using my primary "steve" account. Now, I see a sort of dark blue/grey screen with a Gentoo small "backwards p" (I think this is supposed to be the cow but it always looks like a "backwards p" to me). I also see the mouse cursor (North West pointing arrow). The "systemctl --failed" command yields the same results.

(In reply to Pacho Ramos from comment #7)
> Do you have xorg.conf.d/* files? (sometimes it's a directory with files into
> it). Also, I see you have a radeon card, are you using open source driver,
> right? Did you try with proprietary one? 
> 
> Also, did you try to use temporally lightdm and try to login in? Also try to
> login in a newly created user account with a new /home dir
> 
> You can also try to login in a simpler desktop like icewm and follow:
> https://wiki.gentoo.org/wiki/GNOME/3.8-upgrade-guide#GDM.
> 2FGnome_not_starting_due_3D_issues
> 
> to ensure your 3D config is ok.
> 
> Finally, running "systemctl --failed" as root will tell you what services
> failed to start, maybe one of them is important enough for causing this
Comment 12 Pacho Ramos gentoo-dev 2013-12-27 09:12:47 UTC
(In reply to sshumway44224 from comment #8)
> Creating a new account seems to have caused the system to work (for the new
> user). What can I do to help track this down?

Well, you will need to start copying your config files and dirs (/home/${old_user}/.) to your new user until it start to fail to try to catch the offending file
Comment 13 jim.sublette@gmail.com 2014-01-14 21:06:23 UTC
I had a similar issue and resolved it by updating /etc/locale.conf
Comment 14 jim.sublette@gmail.com 2014-01-14 21:08:28 UTC
Created attachment 367848 [details]
locale.conf configuration
Comment 15 Pacho Ramos gentoo-dev 2014-01-14 21:45:32 UTC
Please ensure you are running systemd-208-r2 as it has some fixes to migrate locales from openrc properly
Comment 16 Gilles Dartiguelongue (RETIRED) gentoo-dev 2014-12-26 22:54:16 UTC
Please update us on your situation. This bug is almost one year old.