Bug 332199 – Not getting emails with change notification

• Status: RESOLVED INVALID
• Product: Gentoo Infrastructure

[Description Alexandr A. Panko 2010-08-11 08:59:45 UTC]

I was able to register my bugzilla account via [e-mail], but I do not getting any e-mail notifications.

[Comment 1 Christian Ruppert (idl0r) 2010-08-11 16:23:57 UTC]

Please check your spam folder or if possible mail server logs.
Three mails has been sent today.. All times are UTC!

Aug 11 06:13:49 hummingbird postfix/smtp[9395]: 11B324C044: to=<[e-mail]>, relay=smtp.gentoo.org[140.211.166.183]:25, delay=1.8, delays=0.06/0.01/1.3/0.4, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 7EABF1B40FC)
Aug 11 07:22:33 hummingbird postfix/smtp[20284]: E2A104C052: to=<[e-mail]>, relay=smtp.gentoo.org[140.211.166.183]:25, delay=2, delays=0.06/0.01/1.2/0.74, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 5B8AB1B4047)
Aug 11 08:05:28 hummingbird postfix/smtp[27788]: D74A94C044: to=<[e-mail]>, relay=smtp.gentoo.org[140.211.166.183]:25, delay=2.4, delays=0.05/0.01/1.2/1.1, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 462581B40AA)

[Comment 2 Alexandr A. Panko 2010-08-12 06:56:07 UTC]

Thank you very much.

Please ignore this message. It is for test of spam detecting.
Now I turned it off completely.

[Comment 3 Alexandr A. Panko 2010-08-12 12:46:15 UTC]

Hi

I asked admin of i.ua server.

He showed me logs:
--
2010-08-11 11:25:05 H=smtp.gentoo.org [140.211.166.183] F=<[e-mail]> temporarily rejected RCPT <[e-mail]>: Unauthorised request. Try again later

2010-08-11 11:40:02 H=smtp.gentoo.org [140.211.166.183] F=<[e-mail]> temporarily rejected RCPT <[e-mail]>: Unauthorised request. Try again later
.....
2010-08-11 21:50:03 H=smtp.gentoo.org [140.211.166.183] F=<[e-mail]> rejected RCPT <[e-mail]>: Bad sender address. See http://mail.i.ua/err/8/?host=gentoo.org

2010-08-11 22:43:49 H=smtp.gentoo.org [140.211.166.183] F=<[e-mail]> rejected RCPT <[e-mail]>: Bad sender address. See http://mail.i.ua/err/8/?host=gentoo.org
--

This means, that server is checking sender address ([e-mail]). But it is not exists.
So mail is undelivered and staying at your server smtp.gentoo.org[140.211.166.183]

Please add [e-mail] account.

[Comment 4 Robin Johnson 2010-08-12 17:20:29 UTC]

[e-mail] DOES exist, and I can mail it perfectly fine (it delivered to /dev/null). I test-mailed it from my personal account and from gmail, with no problems.

We do use SPF as well, and looking at the mail logs, yesterdays stats for [e-mail] were 187 messages rejected due to being spam/bad hostname etc. 487 accepted (to /dev/null).

[Comment 5 Alexandr A. Panko 2010-08-12 17:39:56 UTC]

Thank you for attention for this problem.

I added sender e-mail to white list on receiving server. Looks like it helps.
At least I received your last comment.

I copied your explanation to other party.
Hope they will tell about what was wrong with mails.

As they will answer, I will copy it here.

[Comment 6 Alexandr A. Panko 2010-08-13 12:53:42 UTC]

I got answer.

In translation it will be something like:
"Server was added to long term grey list because of too frequent retransmit attempts. 10-15 minutes is good for us, but several attempts in 4-5 minutes is too frequent"

I getting all e-mails now (added [e-mail] to white list). So I think the problem should be closed.
Also as mail server administrator I think that i.ua mail system has some wrong approach to filter spam.

Thank you for your attention.