Bug 326529 – Can't unsubscribe from gentoo-user and gentoo-dev mailing lists

• Status: RESOLVED INVALID
• Product: Gentoo Infrastructure

[Description Pablo Antonio 2010-07-01 23:25:14 UTC]

I've sent the empty emails to [e-mail] and [e-mail] but I still get messages from those mailing lists.

Am I doing something wrong or this is not working properly? I've tried sending with mutt and GMail's web interface with same results.

Reproducible: Always

Steps to Reproduce:
1. Send empty email (no subject, no body) to [e-mail] and [e-mail]
2. Wait.

Actual Results:  
I keep receiving messages from those lists.

Expected Results:  
No more messages from those lists :)

[Comment 1 Jeremy Olexa (darkside) (RETIRED) 2010-07-02 00:11:57 UTC]

check the spam folder.

[Comment 2 Jeroen Roovers (RETIRED) 2010-07-07 20:18:39 UTC]

Looks like all kinds of mail is *not* getting through. :)

Assigning anyway with hope the mail backlog subsides.

[Comment 3 Robin Johnson 2010-07-07 20:28:08 UTC]

According to the logs, the confirmation request was emailed out to you, and you never responded to it, so it expired.

recieving your unsub request:
Jun 22 23:55:04 pigeon postfix/smtpd[31444]: DAE22E0A49: client=mail-yw0-f188.google.com[209.85.211.188]
Jun 22 23:55:04 pigeon postfix/cleanup[32099]: DAE22E0A49: message-id=<[e-mail]>
Jun 22 23:55:04 pigeon postfix/qmgr[31063]: DAE22E0A49: from=<[e-mail]>, size=1664, nrcpt=1 (queue active)
Jun 22 23:55:04 pigeon postfix/qmgr[31063]: DAE22E0A49: removed
Jun 22 23:55:04 pigeon postfix/local[32071]: DAE22E0A49: to=<[e-mail]>, relay=local, delay=0.12, delays=0.12/0/0/0, dsn=2.0.0, status=sent (delivered to command: /usr/bin/mlmmj-recieve -L /var/lists/gentoo-user/)

confirmation mail goes out:
Jun 22 23:55:05 pigeon postfix/smtpd[32112]: 0560EE0A49: client=localhost[127.0.0.1]
Jun 22 23:55:05 pigeon postfix/cleanup[32099]: 0560EE0A49: message-id=<[e-mail]>
Jun 22 23:55:05 pigeon postfix/qmgr[31063]: 0560EE0A49: from=<gentoo-user+bounces-confunsub-7eb779d256c4c3c3-pabloa=[e-mail]>, size=1145, nrcpt=1 (queue active)
Jun 22 23:55:05 pigeon postfix/smtp[32113]: 0560EE0A49: to=<[e-mail]>, relay=gmail-smtp-in.l.google.com[74.125.95.27]:25, delay=0.97, delays=0.04/0.01/0.08/0.83, dsn=2.0.0, status=sent (250 2.0.0 OK 1277250905 e10si22529890ibb.11)
Jun 22 23:55:05 pigeon postfix/qmgr[31063]: 0560EE0A49: removed

We have had issues in the past with Google putting the (un)subscribe confirmations into the spam folder, so I strongly encourage you to check there after requesting them again.

If you're still having trouble after that, I'll email you and confirm manually removing you.

[Comment 4 Pablo Antonio 2010-07-09 08:57:48 UTC]

(In reply to comment #3)
> According to the logs, the confirmation request was emailed out to you, and you
> never responded to it, so it expired.

That's correct. The email was in the Spam folder.

> 
> We have had issues in the past with Google putting the (un)subscribe
> confirmations into the spam folder, so I strongly encourage you to check there
> after requesting them again.
> 
> If you're still having trouble after that, I'll email you and confirm manually
> removing you.
> 

Thanks, and sorry for the inconvenience. I feel a little embarrassed now.