the footer has ?format=guided but the show_bug.cgi does not (click URL link and look at the Enter New Bug at the top of the page) also, the front page has a 'Expert Method' for entering new bug reports but does not have a 'non-export' or 'normal' method for entering bug reports (and the fact that the link is at the bottom of the page is non-intuitive) ... i'd suggest duplicating the link, putting format=guided at the end, and removing the '(Expert Method)' from the clickable string
the footer has '?format=guided' at the end of the New Bug link but the show_bug.cgi page does not (click the link in the URL above and look at the 'Enter New Bug' link at the top of the page) also, the front page has a 'Expert Method' for entering new bug reports but does not have a 'non-export' or 'normal' method for entering bug reports (and the fact that the link is at the bottom of the page is non-intuitive) ... i'd suggest duplicating the link, putting format=guided at the end, and removing the '(Expert Method)' from the clickable string
Part one is fixed, Part two was error on submitters part