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Bug 244328 - cups gets cups client-error-document-format-not-supported
Summary: cups gets cups client-error-document-format-not-supported
Status: RESOLVED NEEDINFO
Alias: None
Product: Gentoo Linux
Classification: Unclassified
Component: [OLD] Printing (show other bugs)
Hardware: x86 Linux
: High major (vote)
Assignee: Printing Team
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2008-10-25 16:00 UTC by Johnny Wezel
Modified: 2009-09-13 11:04 UTC (History)
0 users

See Also:
Package list:
Runtime testing required: ---


Attachments
CUPS access log (access_log,19.88 KB, text/plain)
2008-10-25 16:01 UTC, Johnny Wezel
Details
CUPS error log (error_log,418.93 KB, text/plain)
2008-10-25 16:02 UTC, Johnny Wezel
Details
Screen shot of KDE printer test error (kde-printer-test-error.png,24.51 KB, text/plain)
2008-10-25 16:05 UTC, Johnny Wezel
Details
emerge --info (emerge.info.txt,5.57 KB, text/plain)
2008-10-25 16:07 UTC, Johnny Wezel
Details

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Description Johnny Wezel 2008-10-25 16:00:31 UTC
Printing any document, no matter what type, get a client-error-document-format-not-supported error. 

Reproducible: Always

Steps to Reproduce:
1. print a file using a GUI app, or with lpr

Actual Results:  
Error client-error-document-format-not-supported is returned

Expected Results:  
File is printed

See attachments with /var/log/cups/access_log, /var/log/cups/error_log, and an error page from KDE printer test.
Comment 1 Johnny Wezel 2008-10-25 16:01:32 UTC
Created attachment 169838 [details]
CUPS access log
Comment 2 Johnny Wezel 2008-10-25 16:02:16 UTC
Created attachment 169840 [details]
CUPS error log
Comment 3 Johnny Wezel 2008-10-25 16:05:43 UTC
Created attachment 169842 [details]
Screen shot of KDE printer test error
Comment 4 Johnny Wezel 2008-10-25 16:07:25 UTC
Created attachment 169844 [details]
emerge --info
Comment 5 Timo Gurr (RETIRED) gentoo-dev 2008-10-25 18:31:27 UTC
Closing as DUP of bug #231111. Please convert your system to UTF-8 and reopen if CUPS still won't print. For more information please see my comment #c4 over at bug #231111. You can find details about UTF-8 in the "Using UTF-8 with Gentoo" guide:
http://www.gentoo.org/doc/en/utf-8.xml

*** This bug has been marked as a duplicate of bug 231111 ***
Comment 6 Johnny Wezel 2008-10-25 18:48:15 UTC
I do not agree. 231111 seems to be about character sets. Although I have errors in the error_log, it is not what is produced when I try to print something.

My problems seems to have more to do with a screwed-up mime type list (/etc/cups/mime.convs).

Also, I cannot print from *any* program, not even lpr called manually.
Comment 7 Timo Gurr (RETIRED) gentoo-dev 2009-07-08 22:58:04 UTC
Please retest with a more recent cups version (1.3.11). If it still doesn't work start with a fresh configuration by cleaning out /etc/cups, reinstalling cups and setting up your printers via the webinterface. Also if you haven't already done so migrate your system to UTF-8 and attach a new error_log.
Comment 8 Timo Gurr (RETIRED) gentoo-dev 2009-09-13 11:04:54 UTC
Resolving as NEEDINFO for now.