Gentoo Websites Logo
Go to: Gentoo Home Documentation Forums Lists Bugs Planet Store Wiki Get Gentoo!
Bug 21224 - Install on Dell Inspiron 5000e gets random keyboard hang
Summary: Install on Dell Inspiron 5000e gets random keyboard hang
Status: RESOLVED TEST-REQUEST
Alias: None
Product: Gentoo Release Media
Classification: Unclassified
Component: Everything (show other bugs)
Hardware: x86 Linux
: High critical (vote)
Assignee: Gentoo Release Team
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2003-05-18 19:32 UTC by witr
Modified: 2005-03-25 11:24 UTC (History)
0 users

See Also:
Package list:
Runtime testing required: ---


Attachments

Note You need to log in before you can comment on or make changes to this bug.
Description witr 2003-05-18 19:32:40 UTC
After a random period of time between 0 and about 15 minutes the keyboard stops
responding.  This happens without doing anything other than browsing through the
 distribution using commands like cd and cat.  I've tried booting noapm and that
didn't help.  Another user in the forums reports the same problem.  For that
user the system is still alive via the network.  I haven't yet tried that.

Reproducible: Always
Steps to Reproduce:
1.Boot the CD
2.Type commands
3.Observe that the keyboard stops responding.

Actual Results:  
Keyboard doesn't respond.

Expected Results:  
Keyboard should continue responding.
Comment 1 Narada Sage 2003-05-18 20:13:33 UTC
First, use floppy method to upgrade bios to latest version and if you still have problems try the following.

- boot with 'nousb' option
- disable usb in bios
Comment 2 witr 2003-05-20 19:44:37 UTC
I have the latest bios (A06).  I'll try the "nousb" and report.  

BTW, another user in the forum states that this problem does not occur with rc3.  This is http://forums.gentoo.org/viewtopic.php?p=331237.
Comment 3 witr 2003-05-21 21:03:48 UTC
No joy on "nousb".  The keyboard still locks up after a while.  I notice that I still see "Starting USB and PCI hotplugging" when I boot, but I assume it only means "PCI"?

I have verified that, as a forum member reports, suspending and unsuspending the laptop gives you another few minutes of keyboard usage.
Comment 4 witr 2003-05-21 21:08:32 UTC
I meant to also state that the only USB disabling option I see in the BIOS is to disable "USB keyboards", and they are indeed disabled.
Comment 5 witr 2003-06-03 16:12:43 UTC
Further experimentation reveals this problem is related to the touchpad.  Sliding my finger across the touchpad always and immediately causes the keyboard hang.  This occurs nomatter how the BIOS is set WRT the touchpad, and whether or not I have a USB mouse connected.  I don't have a PS/2 mouse but other users say that using one and setting the BIOS to automatically disable the touchpad when using another mouse device prevents the problem.  I think this problem only appears random due to one's finger just glancing over the touchpad whilst one types.

It seems USB is exhonerated.
Comment 6 Andrew Cooks (RETIRED) gentoo-dev 2003-11-21 06:35:29 UTC
Is this fixed in the final release of 1.4?
Comment 7 SpanKY gentoo-dev 2003-11-21 13:46:27 UTC
please try newer livecds
Comment 8 Chris Gianelloni (RETIRED) gentoo-dev 2005-03-25 11:24:15 UTC
Moving these so we can remove the "Install CD" component from "Gentoo Linux".

I apologize to everyone for this spam, but according to the bugzilla developers,
this is the only reasonable way to do this.