Bug 162724 – Bugzilla Email Originates from Non-Existent Account

• Status: RESOLVED FIXED
• Product: Gentoo Infrastructure

[Description Travis Snoozy 2007-01-18 23:29:41 UTC]

I can't sign my SourceForge alias up for bugzilla.gentoo.org, because SF drops the confirmation emails as spam. I've taken this up with SF, and they've marked it as a configuration issue with gentoo.org. The message below is their verbatim response. It appears as though the problem is that the user who SENT the email (as opposed to the postmaster account, specified in their explanation) does not exist on the originating server.

Reproducible: Always

Steps to Reproduce:
1. Get a SourceForge account/alias (if you don't already have one)
2. Attempt to sign the alias up for a bugzilla account at bugs.gentoo.org

(note that, you can verify the system is sending the emails by attempting to *switch* an existing account to the sourceforge alias address)

Actual Results:  
No confirmation email ever comes through the sourceforge alias. If switching an existing account to a new address, the cancellation email gets through to the original account, indicating that the email messages were indeed sent.

Expected Results:  
A confirmation email should get through the alias to the ultimate mailbox.

The email sent by SourceForge support (they *probably* meant "the sender" instead of "the postmaster account"; that's what the example shows):

Greetings,
  Our SPAM filtering is rejecting mail from
[e-mail] because [e-mail] isn't a
valid email alias:

>>>   SMTP<< 220 smtp.gentoo.org Gentoo ESMTP Mail Server
>>>   SMTP>> HELO mail.sourceforge.net
>>>   SMTP<< 250 smtp.gentoo.org
>>>   SMTP>> MAIL FROM:<>
>>>   SMTP<< 250 Ok
>>>   SMTP>> RCPT TO:<[e-mail]>
>>>   SMTP<< 550 <[e-mail]>: Recipient address
rejected: User unknown in local recipient table
>>>   SMTP>> QUIT

We require that all systems we are receiving mail from answer a Sender
callout for their postmaster address. Apologies for the inconvenience this
causes.

-Jay Bonci
Sourceforge.net

[Comment 1 Jakub Moc (RETIRED) 2007-01-19 08:22:48 UTC]

(In reply to comment #0)

There's absolutely no requirement that sender address should receive mail; sorry but SF's check is stupid and broken; it should check Reply-To header. 

Suggest WONTFIX.

[Comment 2 Jakub Moc (RETIRED) 2007-01-19 08:35:23 UTC]

Trying 140.211.166.183...
Connected to smtp.gentoo.org.
Escape character is '^]'.
HELO mail.sourceforge.net
220 smtp.passthru
250 smtp.passthru
MAIL FROM:<>
250 Ok
RCPT TO:<[e-mail]>
250 Ok
quit
221 Bye

[Comment 3 Travis Snoozy 2007-01-19 12:54:30 UTC]

There is no Reply-To header in the confirmation email, and the return-path is what the (failing) example used (Recieved and X-* headers trimmed out):


Return-path: [e-mail]                                                                                                                  
Envelope-to: [e-mail]                                                                                                                             
Delivery-date: Sat, 06 Jan 2007 22:38:43 -0600                                                                                                                                            
Subject: Bugzilla Change Email Address Request                                                                                                                 
To: [e-mail]                                                                                                                                      
From: [e-mail]                                                                                                                         
Message-Id: <[e-mail]>                                                                                                                
Date: Sun, 07 Jan 2007 04:38:35 +0000                                                                                                                          
Status: RO                                                                                                                                                     
Content-Length: 490                                                                                                                                            
Lines: 14                                                                                                                                                      
                                                                                                                                                               
Bugzilla has received a request to change the email address                                                                                                    
[...]

[Comment 4 Kurt Lieber (RETIRED) 2007-01-19 13:06:14 UTC]

fixed.

[Comment 5 Travis Snoozy 2007-01-19 16:49:04 UTC]

Works like a charm now. Thank you!