I ran into some problems viewing www-apps/rt-3.2.1 web interface. I got a 500 Internal Server Error. Which is why I began investigating this. Please keep in mind that I know very little about the perl environment structure so I'm kinda guessing on some of this Facts: - rt-3.2.1 requires >= MIME-tools-5.411a-r2 - MIME-tools is considered stable (x86) up to 5.415, so this version is installed - MIME-tools 5.415 requires MIME-Base64 v3.05 or greater - MIME-Base64 v3.01 and v3.05 are both ~x86 - perl v5.8.5-r2 itself loads MIME::QuotedPrint v3.01 - MIME-Base64 v3.05 brings in MIME::QuotedPrint v3.03 (into vendor_perl/) - MIME-tools requires MIME::QuotedPrint v3.03 since 5.412 (see 2004-09-08 @ http://search.cpan.org/src/DSKOLL/MIME-tools-5.412/ChangeLog ) Theories: - mod_perl 1.27 (which rt uses) seems to use MIME::QuotedPrint v3.01 - Perhaps rt tells mod_perl to use that one (?) Basis for theory: - rt ebuild recommends creating a .htaccess file - this htaccess file has directive "PerlSetEnv PERL5LIB /usr/lib" - when try to access rt web interface, receive server error - /var/log/apache/error_log says: [Thu Jan 6 20:23:32 2005] [alert] [client XXX.XXX.XXX.XXX] /var/www/localhost/htdocs/rt/.htaccess: MIME::QuotedPrint version 3.03 required--this is only version 3.01 at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Words.pm line 86. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Words.pm line 86. Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Head.pm line 123. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Head.pm line 123. Compilation failed in require at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Entity.pm line 235. BEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Entity.pm line 235. Compilation failed in require at /usr/lib/RT/I18N.pm line 44. BEGIN failed--compilation aborted at /usr/lib/RT/I18N.pm line 44. Compilation failed in require at /usr/lib/RT.pm line 29. BEGIN failed--compilation aborted at /usr/lib/RT.pm line 29. Compilation failed in require at /usr/bin/webmux.pl line 43. BEGIN failed--compilation aborted at /usr/bin/webmux.pl line 43. Compilation failed in require at (eval 9) line 1. Now, I'm not sure how to prove my Theory other than the errors I'm seeing (Possible) Solution: There is a new version of MIME-tools: 5.416 http://search.cpan.org/~dskoll/MIME-tools-5.416/ This version is supposed to fix some problems working with older versions of MIME::QuotedPrint This *MAY* fix my issue as well as possibly: http://bugs.gentoo.org/show_bug.cgi?id=69625 and http://bugs.gentoo.org/show_bug.cgi?id=69625 I'm not sure how much different than 5.415 a 5.416 ebuild needs to be. However, it would seem you may be able to drop the requirement for MIME-Base64 >= 3.05. If anyone else can confirm/deny/disprove/explain what I'm experiencing better, I'd appreciate it. Also let me know if there is any additional information you need. Thanks, Ryan Reproducible: Always Steps to Reproduce: 1. 2. 3.
I can confirm this problem on my system as well when using rt-mailgate with the latest ebuilds of Apache 1.33 and mod_perl 1.27: (temporary failure. Command output: RT server error. The RT server which handled your email did not behave as expected. It said: <html><body> <p align="center"><font face="Verdana, Arial, Helvetica, sans-serif"><b>System error</b></font></p> <table border="0" cellspacing="0" cellpadding="1"> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>error:</b> </font></td> <td align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2">Undefined subroutine &MIME::Decoder::QuotedPrint::encode_qp_threearg called at /usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder/QuotedPrint.pm line 95.<br></font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>context:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"> <table border="0" cellpadding="0" cellspacing="0"> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>...</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"></font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>91:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"># and storage of messages. WARNING: we can only do this if the line won't</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>92:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"># grow beyond 76 characters!</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>93:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2">#</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>94:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2">sub encode_qp_really {</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>95:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><font color=red> my $enc = encode_qp_threearg(shift, undef, not shift);</font></font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>96:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"> if (length($enc) < 74) {</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>97:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"> $enc =~ s/^\.\n/=2E\n/g; # force encoding of /^\.$/</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>98:</b> </font></td> <td align="left" valign="top" nowrap="nowrap"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"> $enc =~ s/^From /=46rom /g; # force encoding of /^From /</font></td> </tr> <tr> <td nowrap="nowrap" align="left" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="-2"><b>99:</b> </font></td> <td align="left" vali) I do have MIME-tools: 5.416
ps - I fixed this problem by doing an: emerge =MIME-tools-5.411a-r2 Chris
MIME-tools-5.411a-r2 is really old and many fixes have been included in recent MIME-tools version. Try to get rt working with the latest one (5.416) . The latest one in CPAN is 5.417 . Try to build a local ebuild for this release and check if the problem is solved. Look if you didn't install several versions of MIME-tools and/or MIME-base64 (some manually or CPAN and some others with ebuild). I don't have any issue on ppc with 5.416
Thanks for filing the bug. Please try with rt-3.4.2 and reopen if the problem persists.
