With these versions "scanimage -L" regularly detects the printer on the network but it is not possible to acquire anything. While with the previous version everything worked normally (unfortunately it is out of the repositories). I attach the documentation. Reproducible: Always Steps to Reproduce: 1. start HP DEVICE MANAGER 2. run SCAN option, after several minutes XSANE frontend appears 3. pressed "acquire" and you wait again several minutes Actual Results: only an xsane pop-up comes on the display: "the scanner cannot be started. an error occurred during I/O on the device" (original message in Italian: non è possibile avviare lo scanner. si è verificato un errore durante l'i/o sul dispositivo) Expected Results: the image of the scanned document I believe it is relevant to attach when highlighted by journalctl and of course hp-check.log. these are the use flags used: [ebuild R ] net-print/hplip-3.22.10::gentoo USE="X hpcups kde libnotify (policykit) qt5 scanner snmp -doc -fax -hpijs -libusb0 -minimal -parport -static-ppds" PYTHON_SINGLE_TARGET="python3_10 -python3_8 -python3_9 [ebuild R ] media-gfx/sane-backends-1.1.1-r5::gentoo USE="systemd threads zeroconf -gphoto2 -snmp -usb -v4l -xinetd" ABI_X86="(64) -32 (-x32)" SANE_BACKENDS="-abaton -agfafocus -apple -artec -artec_eplus48u -as6e -avision -bh -canon -canon630u -canon_dr -canon_lide70 -canon_pp -cardscan -coolscan -coolscan2 -coolscan3 -dc25 -dc210 -dc240 -dell1600n_net -dmc -epjitsu -epson -epson2 -epsonds -escl -fujitsu -genesys -gt68xx -hp -hp3500 -hp3900 -hp4200 -hp5400 -hp5590 -hpljm1005 -hpsj5s -hs2p -ibm -kodak -kodakaio -kvs20xx -kvs40xx -kvs1025 -leo -lexmark -ma1509 -magicolor -matsushita -microtek -microtek2 -mustek -mustek_pp -mustek_usb -mustek_usb2 -nec -net -niash -p5 -pie -pieusb -pixma -plustek -plustek_pp -pnm -qcam -ricoh -ricoh2 -rts8891 -s9036 -sceptre -sharp -sm3600 -sm3840 -snapscan -sp15c -st400 -stv680 -tamarack -teco1 -teco2 -teco3 -test -u12 -umax -umax1220u -umax_pp -xerox_mfp" [ebuild R ] media-gfx/xsane-0.999-r4::gentoo USE="gimp jpeg lcms nls png tiff -ocr"
Created attachment 839223 [details] result of hp-check
Created attachment 839225 [details] hp-scan result on display and system log guido@desktop ~ $ hp-scan 192.168.1.102 --logging=debug HP Linux Imaging and Printing System (ver. 3.22.10) Scan Utility ver. 2.2 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: No destinations specified. Adding 'file' destination by default. Using device hpaio:/net/HP_LaserJet_MFP_M28-M31?ip=192.168.1.102 Opening connection to device... Resolution: 300dpi Mode: gray Compression: JPEG Scan area (mm): Top left (x,y): (0.000000mm, 0.000000mm) Bottom right (x,y): (215.900009mm, 297.010681mm) Width: 215.900009mm Height: 297.010681mm Destination(s): file Output file: warning: File destination enabled with no output file specified. Setting output format to PNG for greyscale mode. warning: Defaulting to '/home/guido/hpscan001.png'. Warming up... Scanning... error: SANE: Error during device I/O (code=9) Closing device. guido@desktop ~ $
Sorry, can not reproduce this with my Photosmart 6510 connected using USB. Looks like this scanner is connected over the network? Did you try to connect it over USB and check if the issue persists. What about a firewall preventing the connection to the device?
(In reply to Daniel Pielmeier from comment #3) > Sorry, can not reproduce this with my Photosmart 6510 connected using USB. > > Looks like this scanner is connected over the network? > Did you try to connect it over USB and check if the issue persists. > > What about a firewall preventing the connection to the device? considers that: - the (multifunction) printer is regularly connected to the network and the CUPS printing system works very well. - there is no firewall inside the "home network". - I checked the correct operation of the scanner by windows on virtualbox About the connection via USB, it is a bit more complicated because SANE is compiled without USB support.....
Also works here if configure my printer as a network printer. There were issues regarding the always on configuration (iptables rule) i use for vpn. Disabling it let me print. I don't think I can do much here. If you want this solved try recompiling sane with usb support and test as requested. Also open a bug upstream at the hplip tracker and provide this information there.
Hi! I deem it appropriate to inform you that I have recovered the files necessary to install the 3.22.2 version (with a small modification to the ebuild to use the gentoo patch ver. 3.22.2). I replaced it with the current version without changing anything else and now everything works. If it can be useful, I attach the packages used. Sincerely.
Created attachment 840207 [details] ebuild modified
Created attachment 840213 [details] patch from gentoo repository
hplip-3.22.2.tar.gz and hplip-3.22.2-plugin.run I downloaded these from the HP repository
This is not the ebuild from the Gentoo repository. LiGurOS is not Gentoo. I am not comparing this one. Please test the official ebuild. You can get it here: https://gitweb.gentoo.org/repo/gentoo.git/tree/net-print/hplip?id=afeb17cacfde152a2843dc12404c94cf73f81b45 Also what about hplip-3.22.4. did this version work? You mention 3.22.6 and 3.22.10 not working. It makes sense to determine the last version working and then check for differences in the source, the ebuild and the patches. 3.22.4 you can get here: https://gitweb.gentoo.org/repo/gentoo.git/tree/net-print/hplip?id=a6bceb2e72b4f87060a05de650042661a3dbc5a0 According to this page (https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index) your printer is not requiring the binary plug-ins (hplip-3.22.2-plugin.run). I compared the source code of 3.22.4, 3.22.4 and 3.22.6. Nothing suspicious there. The ppd files for the printer changed. Did you remove the printer using hp-setup or the cups web interface and set it up new with the new version? Sorry, but I have to let you know that I can not spend to much time on this. Hplip supports a multitude of printers. I alone can not assure all of them work. If we can not solve this quickly I kindly ask you to report your problem at: https://bugs.launchpad.net/hplip
Hi, I'm sorry for opening the "bug". I didn't consider HP discontinuing support of my printer (which works great and I don't intend to replace). Version 3.22.4 works (as I remembered). I specify, however, that the scanner only works if I install the relative plugin. Thanks a lot for your support and for the 3.22.4 ebuild which I will keep in the local repositories. Best regards.
No need to be sorry. I am sorry I can't help you. The printer is still supported! You can see this on the page I linked. If you open a bug at the hplip tracker there is a small chance it will get fixed. It is interesting that the plugin is required for scanning as the page suggests otherwise. Can you try uninstalling and reinstall the hplip and hplip-plugin. I hope you used the ebuild. Also remove the printer configuration and set it up again. I again compared 3.22.4 and 3.22.6 and found nothing suspicious.
My 4100C scanner recently stopped working, having worked fine on 2 April, and after trying to work out why, i'm still not sure whether it's a software or hardware issue. (The latter certainly seems plausible, given how old the unit is.) Adding this comment to this bug in case they're connected somehow. Context: sys-kernel/gentoo-kernel 6.2.13, dev-libs/libusb 1.0.26, dev-libs/libusb-compat 0.1.8, media-gfx/sane-backends 1.2.1, net-print/hplip 3.23.3-plugin, net-print/hplip 3.23.3 # scanimage -L device `hp:libusb:001:015' is a Hewlett-Packard ScanJet 4100C flatbed scanner # hp-setup Searching... (bus=usb, search=(None), desc=0) error: No devices found on bus: usb # simple-scan Failed to scan Error communicating with scanner When running simple-scan, the scanner _starts_ to scan, but quickly fails. It stays in this borked state until USB-disconnected and reconnected. This also happens when trying to scan from GIMP, although sometimes it simply doesn't work at all. Some related output from `genlop -l`: Sun Apr 16 22:54:29 2023 >>> net-print/hplip-plugin-3.22.10 Sun Apr 16 23:38:25 2023 >>> net-print/hplip-3.23.3 Sun Apr 16 23:38:44 2023 >>> net-print/hplip-plugin-3.23.3 Sun Apr 16 23:41:54 2023 >>> media-gfx/sane-frontends-1.0.14-r6 Sun Apr 16 23:53:45 2023 >>> dev-libs/libusb-compat-0.1.8 Sun Apr 16 23:53:58 2023 >>> virtual/libusb-0-r2 Sun Apr 16 23:55:48 2023 >>> net-print/hplip-3.23.3 i've not yet tried downgrading various things; if i can get to it, i'll report the results here.
