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Bug 856757 - Wiki confirmation email never arrives
Summary: Wiki confirmation email never arrives
Status: CONFIRMED
Alias: None
Product: Gentoo Infrastructure
Classification: Unclassified
Component: Other (show other bugs)
Hardware: All Linux
: Normal normal (vote)
Assignee: Gentoo Infrastructure
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-07-06 21:38 UTC by Greg Kubaryk
Modified: 2022-08-17 16:14 UTC (History)
4 users (show)

See Also:
Package list:
Runtime testing required: ---


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Description Greg Kubaryk 2022-07-06 21:38:55 UTC
I created a new wiki account on 2022-06-24 and have been unable to receive a confirmation email, so the account is extremely limited in its capabilities. We had one user in #gentoo report similarly. My email is hosted by gmail and the report in #gentoo was using gmail directly.

Sam checked the logs and said the email was in fact being sent out but it was getting stuck in 'Deferred'. I have no problem receiving bugmail to the same address. (Yes, I remembered to check the spam folder! :-))

I sent myself another confirmation around 2022-07-06 21:33 UTC or thereabouts.
Comment 1 Robin Johnson archtester Gentoo Infrastructure gentoo-dev Security 2022-07-06 22:32:06 UTC
06-15:27:07 <+robbat2> Jul  6 22:26:42 woodpecker postfix/smtp[893]: send attr diag_text = 550-5.7.1 [2001:470:ea4a:1:5054:ff:fec7:86e4       7] Our system 
                       has detected 550-5.7.1 that this message is likely unsolicited mail. To reduce the amount of 550-5.7.1 spam sent to Gmail, this 
                       message has been blocked. Please visit 550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError 550 5.7.1  for more 
                       information.
Comment 2 Matthew Marchese Gentoo Infrastructure gentoo-dev 2022-07-07 09:38:59 UTC
Can you please try sending the activation email again? We'll probably need your help testing to see if any progress has been made. Thank you!
Comment 3 Greg Kubaryk 2022-07-07 17:47:37 UTC
Triggered another one at 17:47 UTC, hasn't arrived yet, will keep an eye out.
Comment 4 Robin Johnson archtester Gentoo Infrastructure gentoo-dev Security 2022-07-08 01:43:02 UTC
No change in error:

Jul  7 17:46:53 woodpecker postfix/smtp[2465]: send attr reason = host ASPMX.L.GOOGLE.COM[2607:f8b0:400e:c09::1a] said: 550-5.7.1 [2001:470:ea4a:1:5054:ff:fec7:86e4       7] Our system has detected 550-5.7.1 that this message is likely unsolicited mail. To reduce the amount of 550-5.7.1 spam sent to Gmail, this message has been blocked. Please visit 550-5.7.1  https://support.google.com/mail/?p=UnsolicitedMessageError 550 5.7.1  for more information. e3-20020a654783000000b00412b10397b4si1058092pgs.664 - gsmtp (in reply to end of DATA command)
Comment 5 Matthew Marchese Gentoo Infrastructure gentoo-dev 2022-07-09 03:54:03 UTC
From the best of my understanding, it appears that the email is delivered successfully (but into the Spam folder) _if_ the receiving mailbox is hosted under a Google Workspace (formerly G Suite) account. This was kindly tested for me by someone with a @wikipedia.org email address.

If the receiving mailbox is an individual (free) Gmail account, then the message apparently does not go through at all. It doesn't show up in the Spam folder. It is simply not delivered due to 550-5.7.1.
Comment 6 Matthew Marchese Gentoo Infrastructure gentoo-dev 2022-07-09 03:56:51 UTC
For the record it was an @wikimedia.org email address.
Comment 7 Greg Kubaryk 2022-07-09 04:04:49 UTC
Not sure how to describe my university's relationship with gmail, but I think there's money involved (just not mine). The email doesn't seem to show in Spam, but I'll give it another go (4:04 UTC). If I don't report back in, it didn't work. (I graduated from university quite some time ago, but I'm an "alumni for life" so it's still my email address all these years later)
Comment 8 ris 2022-08-04 12:38:03 UTC
User changing email address seems to be running into similar/same issue:

https://bugs.gentoo.org/show_bug.cgi?id=863602