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Bug 584792 - app-office/upwork with dev-libs/nss-3.22.2: clean start: THERE WAS A PROBLEM LOADING UPWORK: Please check your internet connection and restart the app.
Summary: app-office/upwork with dev-libs/nss-3.22.2: clean start: THERE WAS A PROBLEM ...
Alias: None
Product: Gentoo Linux
Classification: Unclassified
Component: [OLD] Unspecified (show other bugs)
Hardware: All Linux
: Normal normal (vote)
Assignee: Aaron W. Swenson
Depends on:
Reported: 2016-06-01 18:19 UTC by Michael Allan
Modified: 2017-11-14 12:01 UTC (History)
2 users (show)

See Also:
Package list:
Runtime testing required: ---

emerge --info (emerge-info.txt,4.89 KB, text/plain)
2016-06-01 18:19 UTC, Michael Allan

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Description Michael Allan 2016-06-01 18:19:42 UTC
Created attachment 436084 [details]
emerge --info

With dev-libs/nss-3.22.2, a clean emerge of app-office/upwork-4.0.144
fails to run.  After the initial click-agreement dialogue, it pops an
error dialogue saying "THERE WAS A PROBLEM LOADING UPWORK", "Please
check your internet connection and restart the app."

See also:

    * attached emerge --info


My workaround is:

    1. Downgrade to dev-libs/nss-3.20.1.

    2. Run upwork.  Now it starts.

    3. Exit upwork.

       Here you might want to archive a copy of your ~/.Upwork directory:
       cp --archive ~/.Upwork ~/tmp/

    4. Upgrade back to nss-3.22.2.

       Now it'll start.

My console shows errors that might be unrelated.  I see them whether
it starts or not:

    [0601/] Running without renderer sandbox
    [0601/] Unknown SSL error -12218 mapped to net::ERR_SSL_PROTOCOL_ERROR

I can force the failure to recur by clearing the Upwork cache:

    Preferences > Advanced > Clear Cache and Restart

Then I have to recover either by reapplying the workaround, or by
restoring my archived copy of ~/.Upwork.
Comment 1 Andrey 2017-06-08 16:35:20 UTC
I can confirm.

Also downgrading to nss-3.20.1 is impossible, because it's removed from the portage tree. I found the ebuild, but can't find source codes for this version.
So for me this program is unusable in gentoo anymore.

The error in terminal as before:
[0608/] Unknown SSL error -12218 (SSL_ERROR_ENCRYPTION_FAILURE) mapped to net::ERR_SSL_PROTOCOL_ERROR

Any workarounds?
Comment 2 Ștefan Talpalaru 2017-06-08 16:57:07 UTC
app-office/upwork-4.2.153 from my overlay works with dev-libs/nss-3.30.2-r1 -
Comment 3 Larry the Git Cow gentoo-dev 2017-11-14 12:01:38 UTC
The bug has been closed via the following commit(s):

commit c32ea00aff9792b3fbb02d9694e222566203094d
Author:     Aaron W. Swenson <>
AuthorDate: 2017-11-14 12:01:11 +0000
Commit:     Aaron W. Swenson <>
CommitDate: 2017-11-14 12:01:11 +0000

    app-office/upwork: 4.2.153 Version bump
    Thank you Ștefan Talpalaru for your work on the QA issues (bug 628810).
    Package-Manager: Portage-2.3.8, Repoman-2.3.3

 app-office/upwork/Manifest              |  2 ++
 app-office/upwork/upwork-4.2.153.ebuild | 51 +++++++++++++++++++++++++++++++++
 2 files changed, 53 insertions(+)