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Bug 15279 - Internal bugzilla error + loss of form data
Summary: Internal bugzilla error + loss of form data
Alias: None
Product: Gentoo Infrastructure
Classification: Unclassified
Component: Bugzilla (show other bugs)
Hardware: All Linux
: High major (vote)
Assignee: John Davis (zhen) (RETIRED)
Depends on:
Reported: 2003-02-07 12:28 UTC by Phil Richards
Modified: 2011-10-30 23:15 UTC (History)
0 users

See Also:
Package list:
Runtime testing required: ---

Screenshot of mozilla with bugzilla internal error (bugzilla-error1.png,61.26 KB, image/png)
2003-02-11 02:25 UTC, Phil Richards

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Description Phil Richards 2003-02-07 12:28:43 UTC
Well, I just spent 15 minutes putting together a detailed bug report.
I hit Commit.
I got taken to a page telling me that I had forgot to set "Hardware platform".
Hit "Back" in mozilla (1.2.1-r5).
The page that was displayed had maintained the previous search criteria,
but lost all the other fields.

Can we say annoying?  Yes, I think we can.
Can we say "can't be bothered entering the bug report again"?  Yes, we can.

I'm fairly sure the "old" system didn't have this problem - possibly because
it was less picky about what fields were skipped so I never had a failed bug

At the very least, put *exactly* the same validation check on the Commit button
press as is going to be done by the server.

Reproducible: Didn't try
Steps to Reproduce:
Submit a bug report but don't set Platform - leave as "Unspecified".
Hit Commit.
(Then hit Back and check whether or not all the form data has been reset - in my
case, it does.)
Actual Results:  
Bugzilla has suffered an internal error. Please save this page and send it to with details of what you were doing at the time this message

A legal Platform was not set.

Comment 1 John Davis (zhen) (RETIRED) gentoo-dev 2003-02-09 19:09:51 UTC
I have tried this numerous times, using both the forward and back buttons, and selecting and deselecting the platform. No problems, and I use phoenix.
Comment 2 Phil Richards 2003-02-11 02:25:02 UTC
Erm, see attached screenshot.  This demonstrates that the report is neither RESOLVED nor INVALID.  Can you please re-open it? (And, as a suggestion, use
WORKSFORME instead of INVALID for resolutions like this - INVALID has a specific
meaning of "not a bug", and just because you can't reproduce it doesn't mean it
isn't a bug - well, not immediately, anyway :-) )
The exact thing I did was (and what I should have put in the original report):

-1. Use mozilla.  (Shouldn't be important, but who knows.)
0. Go to
1. Select "Report a Bug" (not "Enter a bug report (Expert method)"!)
   This might be where the confusion is - confused me finding a completely
   different bug reporting screen than I'm used to (I think it was because
   I followed the Actions "New" link rather than my usual route of reporting
   bugs).  I assumed it was just an "upgrade" - now I realise it's the
   non-Expert method.
2. Select "Gentoo Linux"
3. Select component "Portage" (I suspect it is unimportant, as long as
   something is picked).
4. Leave hardware platform of "Other"
5. Select Operating System "Linux" (should be allowed to leave this as "other",
6. Enter a summary.
7. Enter a description.
8. Enter "emerge info" in "Additional Information".
9. Hit Commit.

Hopefully it should produce the bugzilla internal 

10. Hit back.

In mozilla this resulted in a mostly reset form.
Comment 3 Phil Richards 2003-02-11 02:25:50 UTC
Created attachment 8154 [details]
Screenshot of mozilla with bugzilla internal error