Bug 62546 – www-apps/otrs-1.2.4: Various issues

• Product: Gentoo Linux
• Status: RESOLVED DUPLICATE

[Description FieldySnuts 2004-09-01 12:30:02 UTC]

I tried out www-apps/otrs-1.2.4, but i've run into a few problems.

I installed with the vhosts USE flag, and followed the instructions. It didn't put things exactly where I wanted, so I manually moved the results over to where I did want them. I then went on to read INSTALL.

The instructions talk about creating an otrs user, however the ebuild never did this. I created it, and also made it a member of the apache group as per the instructions (instead of having apache run as otrs user).

The instructions also talk about performing perl -cw /opt/otrs/bin/PostMaster.pl . Obviously this file would be elsewhere on my system, but I was unable to find it.

INSTALL also mentions running SetPermissions.sh, which I did. I got pages and pages of errors, and barely any permissions or ownerships were changed. In the end I chown -R otrs:apache everything myself, and set reasonable permissions.

In the with mod_perl section of README.webserver.gz, it mentions adding various aliases. It then mentions apache-perl-startup.pl, which I didn't really understand the purpose of, but it didn't seem like it was something I wanted (optional?). 

And last of all it points me at http://yourhost/otrs/installer.pl (in this case a vhost). When I go there I get the following in my apache logs:

[error] [client 192.168.1.9] Can't locate object method "boot" via package "mod_perl" at /usr/lib/perl5/vendor_perl/5.8.0/i686-linux/Apache/Constants.pm line 8.\nCompilation failed in require at /usr/lib/perl5/vendor_perl/5.8.0/i686-linux/Apache.pm line 6.\nBEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.0/i686-linux/Apache.pm line 6.\nCompilation failed in require at /usr/lib/perl5/vendor_perl/5.8.0/i686-linux/Apache/Registry.pm line 2.\nBEGIN failed--compilation aborted at /usr/lib/perl5/vendor_perl/5.8.0/i686-linux/Apache/Registry.pm line 2.\nCompilation failed in require at (eval 20) line 3.\n

I'm not sure where to go from here, any ideas are welcome :)


Portage 2.0.50-r9 (default-x86-1.4, gcc-3.2.3, glibc-2.3.3.20040420-r1, 2.6.7)
=================================================================
System uname: 2.6.7 i686 Pentium III (Katmai)
Gentoo Base System version 1.4.3.10
distcc 2.13 i686-pc-linux-gnu (protocols 1 and 2) (default port 3632) [disabled]
ccache version 2.3 [enabled]
Autoconf: sys-devel/autoconf-2.59-r3
Automake: sys-devel/automake-1.8.3
ACCEPT_KEYWORDS="x86"
AUTOCLEAN="yes"
CFLAGS="-mcpu=pentium3 -O2 -pipe -fomit-frame-pointer -mmmx -msse -mfpmath=sse,387"
CHOST="i686-pc-linux-gnu"
COMPILER=""
CONFIG_PROTECT="/etc /usr/X11R6/lib/X11/xkb /usr/kde/2/share/config /usr/kde/3/share/config /usr/share/config /var/bind /var/qmail/control"
CONFIG_PROTECT_MASK="/etc/gconf /etc/terminfo /etc/env.d"
CXXFLAGS="-mcpu=pentium3 -O2 -pipe -fomit-frame-pointer -mmmx -msse -mfpmath=sse,387"
DISTDIR="/home/portage/distfiles"
FEATURES="autoaddcvs buildpkg ccache sandbox"
GENTOO_MIRRORS="ftp://gentoo.mirrors.pair.com/ http://mirror.datapipe.net/gentoo http://open-systems.ufl.edu/mirrors/gentoo ftp://gentoo.netnitco.net/pub/mirrors/gentoo/source/ ftp://gentoo.ccccom.com"
MAKEOPTS="-j3"
PKGDIR="/home/portage/packages"
PORTAGE_TMPDIR="/var/tmp"
PORTDIR="/home/portage"
PORTDIR_OVERLAY=""
SYNC="rsync://rsync.namerica.gentoo.org/gentoo-portage"
USE="X apache2 apm arts avi berkdb cdr chroot crypt encode foomaticdb gdbm gif gnome gpm gtk gtk2 imlib jpeg kde kerberos ldap libg++ libwww mad mikmod mmx motif mpeg mysql ncurses oggvorbis pam pdflib perl png pwdb python qt quicktime readline sdl slang snmp spell ssl tcpd tiff truetype x86 xml2 xv zlib"

[Comment 1 Tom Knight (RETIRED) 2004-09-01 12:38:57 UTC]

*** This bug has been marked as a duplicate of 62545 ***

[Comment 2 FieldySnuts 2004-09-01 15:13:07 UTC]

Appologies, I do not understand why there are two of them.