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Bug 599964

Summary: Some GNOME programs' windows not opening
Product: Gentoo Linux Reporter: Fabian Köster <gentoo>
Component: Current packagesAssignee: Gentoo Linux Gnome Desktop Team <gnome>
Status: RESOLVED INVALID    
Severity: normal    
Priority: Normal    
Version: unspecified   
Hardware: AMD64   
OS: Linux   
URL: https://bugzilla.gnome.org/show_bug.cgi?id=775654
Whiteboard:
Package list:
Runtime testing required: ---
Attachments: Output of nautilus with user where the bug occurs
Output of journalctl -f after starting nautilus where the bug occurs
Output of nautilus with other user where the bug does NOT occur
Output of nautilus with other user, where the bug does NOT occur
Output of journalctl -f after starting nautilus where the bug occurs

Description Fabian Köster 2016-11-16 09:28:16 UTC
Since upgrading to GNOME 3.20 I observe two major, probably related, issues:

1.) When starting Nautilus ("Files"), it does not open any window.
2.) When opening Evince ("Document Viewer"), it shows the window with recent documents, but when trying to open a document, the window does not show.

A very strange thing is, that these two bugs only occur for

* one user (all others are fine)
* only on one machine out of two running Gentoo Stable (and GNOME 3.20)

I could probably get around this issue by wiping the whole home directory of this user and starting over, but I would rather like to investigate the real cause of this issue, maybe it turns out is not a faulty system but an edge case bug in GNOME or Gentoo.

I already did an hour worth of research but could not find any reports about this specific behavior.

I also tried to further debug this issue but could not find any real clue. I would really appreciate help here!
Comment 1 Fabian Köster 2016-11-16 09:36:46 UTC
Created attachment 453494 [details]
Output of nautilus with user where the bug occurs
Comment 2 Fabian Köster 2016-11-16 09:38:28 UTC
Created attachment 453496 [details]
Output of journalctl -f after starting nautilus where the bug occurs
Comment 3 Fabian Köster 2016-11-16 09:39:49 UTC
Created attachment 453498 [details]
Output of nautilus with other user where the bug does NOT occur
Comment 4 Fabian Köster 2016-11-16 09:40:26 UTC
Created attachment 453500 [details]
Output of nautilus with other user, where the bug does NOT occur
Comment 5 Fabian Köster 2016-11-16 09:42:01 UTC
As you can see, the only difference between the working and not working case is in the output of the systemd journal. So I guess the following message has something to do with it:

Nov 16 10:30:01 leonardo org.gtk.vfs.Daemon[22106]: ** (process:22552): WARNING **: send_infos_cb: No such interface 'org.gtk.vfs.Enumerator' on object at path /org/gtk/vfs/client/enumerator/1 (g-dbus-error-quark, 19)
Comment 6 Fabian Köster 2016-11-16 09:45:34 UTC
Created attachment 453502 [details]
Output of journalctl -f after starting nautilus where the bug occurs

Add correctly formatted version of journal output.
Comment 7 Fabian Köster 2016-11-16 09:51:29 UTC
Evince is logging the same output to journal as soon as I click on the "open" button and the open file dialog appears.
Comment 8 Fabian Köster 2016-11-18 19:03:18 UTC
I would like to upgrade to GNOME 3.22 and see if the problem persists, but I am unsure how to do that properly on an otherwise stable system.

Is there any list of package versions to keyword like the KDE team provides for Plasma releases?
Comment 9 Fabian Köster 2016-12-05 20:35:35 UTC
Filed a bug upstream at GNOME:

https://bugzilla.gnome.org/show_bug.cgi?id=775654
Comment 10 Fabian Köster 2016-12-14 18:49:56 UTC
I solved the problem! It was my fault...

Suddenly, the problem was gone for nautilus, but still occurred sometimes with evince (in like 50% of the cases), but I could not determine the circumstances leading to the  problem.

Then I wanted to do a screencast which shows the problem and by doing this, I found out the real cause of this strange issue: The screencast video showed two screens, and sometimes the evince windows appeared on the second screen! I ran xrandr and the scales fell from my eyes: The single monitor was not only connected by DVI, but also via VGA! I have no idea how or when this happened, but I feel really stupid now...

Sorry I bothered you with this and thank you very much for your input!