Bug 558650

Summary:	Bugzilla doesn't deliver notification emails when a bug is assigned to a proxy maintainer
Product:	Gentoo Infrastructure	Reporter:	Göktürk Yüksek <gokturk>
Component:	Bugzilla	Assignee:	Bugzilla Admins <bugzilla>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	gokturk
Priority:	Normal
Version:	unspecified
Hardware:	All
OS:	Linux
Whiteboard:
Package list:		Runtime testing required:	---
Attachments:	email preferences

Description Göktürk Yüksek archtester

2015-08-25 05:20:00 UTC

As an example: bug 558406 has been assigned to me, however I haven't received any notifications about this. I normally receive emails when I'm on the CC list. I don't seem to be the only person suffering from this per discussions on #gentoo-proxy-maint.

I clicked 'Enable All Mail' on bugzilla email preferences just to be sure but it hasn't had any effects. I am not sure if this is a particular problem for proxy-maintainers or any non-dev users in general.


Reproducible: Always

Comment 1 Matthew Thode ( prometheanfire ) archtester

2015-08-25 05:22:20 UTC

commented

Comment 2 Ian Delaney (RETIRED) gentoo-dev

2015-08-25 05:37:08 UTC

Test entry

Comment 3 Göktürk Yüksek archtester

2015-08-25 06:10:58 UTC

Just an update: Even for this bug, which I've created, I did not receive notification emails until I've manually added myself to the CC list.

Comment 4 Alex Legler (RETIRED) archtester

2015-08-25 06:40:26 UTC

Proxy maintainers don't have any special status in bugz, and I just got email on my test account.

Filing a new test bug for you:
Bug 558652 has been added to the database
Email sent to:
gokturk@binghamton.edu
Excluding:
a3li@gentoo.org

assigning it to me:
Email sent to:
gokturk@binghamton.edu, alex@a3li.li

and back to you: (ditto)

Checking the mail server logs, you get all email sent to you from my test.

Can you attach a screenshot of your email preferences?

Comment 5 Göktürk Yüksek archtester

2015-08-25 06:51:42 UTC

Created attachment 410176 [details]
email preferences

Comment 6 Göktürk Yüksek archtester

2015-08-25 06:52:45 UTC

I did get notification emails for Bug 558652

Comment 7 Alex Legler (RETIRED) archtester

2015-08-25 07:16:38 UTC

(In reply to Gokturk Yuksek from comment #5)
> Created attachment 410176 [details]
> email preferences

Note the last two rows. You are NOT getting ANY email if a) you make the change (that explains comment #3); or b) the bug is in UNCONFIRMED state (as was bug 558406).

Reopen if this still happens despite fixing the overrides as explained above.