Bug 503102 – Planet is down and no official statement is released

• Product: Websites
• Status: RESOLVED OBSOLETE

[Description .:deadhead:. 2014-03-01 09:18:37 UTC]

Hi, recently seem that planet.g.o is down. 

I've appreciated that the infra-status page show that, at the same time do you think is it possible to add just few words to clarify the problem, as done for the bugzilla or the mailinglist archive?


Another nice thing could be to add a redirect from planet.g.o to a static page explaining the reason of the fault and an hypotetical restoration time.

A clear communication could turn a negative event, if well managed and communicated, in a way to allow other to help or to stop speculations and or to show that the Project is fully aware of the fact and that is working to fix it.

This is also the open and transparent way a great project as Gentoo deserve, also to avoid PR problems. Start to think about an attacking article declaring that the gentoo project is falling, and their infra is down with no public message. Private/Paid service are abandoning the obscurity for Fault Management, can we be less then them?

[Comment 1 Alex Legler (RETIRED) 2014-03-03 13:57:21 UTC]

(In reply to .:deadhead:. from comment #0)
> Hi, recently seem that planet.g.o is down. 
> 
> I've appreciated that the infra-status page show that, at the same time do
> you think is it possible to add just few words to clarify the problem, as
> done for the bugzilla or the mailinglist archive?
> 

There was a notice posted later on.

> 
> Another nice thing could be to add a redirect from planet.g.o to a static
> page explaining the reason of the fault and an hypotetical restoration time.
> 

Not a fan of too much DNS bending for short-time outages.

> A clear communication could turn a negative event, if well managed and
> communicated, in a way to allow other to help or to stop speculations and or
> to show that the Project is fully aware of the fact and that is working to
> fix it.

A red cross on that page means we've at least received an email and are getting spammed in an IRC channel from a bot.

> 
> This is also the open and transparent way a great project as Gentoo deserve,
> also to avoid PR problems. Start to think about an attacking article
> declaring that the gentoo project is falling, and their infra is down with
> no public message. Private/Paid service are abandoning the obscurity for
> Fault Management, can we be less then them?

Calm down. Gentoo has been dying for the last decade.