Bug 45952 – Gentoo FAQ contradicts Bugzilla regarding bug reporting

• Product: [OLD] Docs-user
• Status: RESOLVED INVALID

[Description Andrew Ross (RETIRED) 2004-03-27 23:18:15 UTC]

The first question of section 7 (Development) of the Gentoo FAQ is "Where can I report bugs?". Part of the answer is "For bugs within a specific program, contact the program's author."

This contradicts the information on Bugzilla, which says "bugs should be posted here first before moving upstream. In other words, don't bother the original package maintainers before you bother us." This text is present in the "What is all of this?" Bugzilla page (http://bugs.gentoo.org/whatisthis.html), which is linked to from the main Bugzilla page (http://bugs.gentoo.org).

Similar advice (ie. to use Bugzilla BEFORE reporting upstream) is present on the Bugzilla reporting page (guided format).

Reproducible: Always
Steps to Reproduce:
1. Read http://www.gentoo.org/doc/en/faq.xml#doc_chap7_sect1
2. Read http://bugs.gentoo.org/whatisthis.html

[Comment 1 Camille Huot (RETIRED) 2004-03-28 09:48:03 UTC]

"This system (Gentoo's Bugzilla) is used as a database for reporting and maintaining bugs that deal with many aspects of Gentoo Linux."

Please note "Gentoo Linux".

"For bugs within a specific program, contact the program's author."

"a specific program" that is a program which is not Gentoo.

"don't bother the original package maintainers before you bother us."

If you can't install it or make it run, you should fill a bug into bugzilla and the maintainer should fix the problem.
If the bug doesn't depend on Gentoo team, so contact the main author.

I hope things are clearer for you...

[Comment 2 Andrew Ross (RETIRED) 2004-03-28 14:31:02 UTC]

Yes, thank you.