Bug 183288

Summary:	gnome-cups-manager fails to print test page (Officejet 7140)
Product:	Gentoo Linux	Reporter:	Gerard Neil <xyzzy>
Component:	[OLD] Printing	Assignee:	Printing Team <printing>
Status:	RESOLVED NEEDINFO
Severity:	normal
Priority:	High
Version:	2007.0
Hardware:	x86
OS:	Linux
Whiteboard:
Package list:		Runtime testing required:	---
Attachments:	CUPS debug log CUPS debug log, using hplip 2.7.6

Description Gerard Neil 2007-06-26 16:47:13 UTC

I'm using cups and hplip. Printing is functioning fine, and I can print test pages from both cups and the hp toolbox.

But I can't print a test page from gnome-cups-manager, the job always stops with an error.

Comment 1 Gerard Neil 2007-06-26 16:57:25 UTC

Created attachment 123128 [details]
CUPS debug log

Comment 2 Gerard Neil 2007-06-26 17:01:38 UTC

I opened the test page /usr/share/gnome-cups-manager/xd2-testpage-a4.eps with evince, and I noticed that it prints to within 0.5cm of the page edge. I'm wondering if this is the problem... this printer (and many others) can't print that close to the page edge. And the CUPS and HP test pages both avoid the problem by staying away from the bottom edge.

I did notice that the error log (attached) had the line "/rangecheck in .installpagedevice", which might be related to my surmise. Or not.

Anyway, I notice that gnome-cups-manager is unmaintained, and that ubuntu are at least discussing replacing it with the print manager from mandrake. I've bothered to report this only because having a test print fail when the printer is working is going to annoy a novice user. And if it is the actual test page that's at fault, and gnome-cups-manager is going to be around for a while, it might be easy enough to simply replace those test pages in the build...

Comment 3 Denis Dupeyron (RETIRED) gentoo-dev

2007-07-22 15:39:14 UTC

Please test the new hplip-2.7.6 on your system (see bug #183022). The ebuild contains a patch that could fix this.

I'm closing this TEST-REQUEST. Feel free to reopen in case the issue still exists.

Denis.

Comment 4 Gerard Neil 2007-07-23 17:49:04 UTC

Created attachment 125766 [details]
CUPS debug log, using hplip 2.7.6

Problem still exists with hplip 2.7.6, same error.

Please note the problem only occurs with the gnome-cups-manager test page, test pages generated by hplip and cups are ok. 

The gnome-cups-manager test page /usr/share/gnome-cups-manager/xd2-testpage-a4.eps fails to print with the "/rangecheck in installpagedevice" error, even if I print it with lp.

Comment 5 Gerard Neil 2007-07-23 17:50:43 UTC

See comment #4

Comment 6 Stefan Schweizer (RETIRED) gentoo-dev

2007-10-10 20:17:33 UTC

can you please update to the latest ghostscript-gpl version and reopen if the problem persists?

What version of ghostscript are ou using?