plug ~ # webapp-config -I -h mysuperbogusdomain.net -d ot otrs 2.3.3 /usr/lib/python2.6/site-packages/WebappConfig/content.py:27: DeprecationWarning: the md5 module is deprecated; use hashlib instead import md5, re, os, os.path * Creating required directories * Linking in required files * This can take several minutes for larger apps * Files and directories installed /usr/lib/python2.6/site-packages/WebappConfig/ebuild.py:135: DeprecationWarning: os.popen3 is deprecated. Use the subprocess module. + type) ****** Could not set permissions ****** * /usr/share/webapps/otrs/2.3.3/hooks/reconfig-2: line 22: /var/www/mysuperbogusdomain.net/otrs-2.3.3/bin/SetPermissions.sh: Permission denied * ================================================================= POST-INSTALL INSTRUCTIONS ================================================================= Your installation is almost complete. 1. You now need to edit /var/www/mysuperbogusdomain.net/otrs-2.3.3/Kernel/Config.pm and set some Kernel::Config options (FQDN, SystemID, TicketHook, Home, ...). 2. Configure and restart your webserver. Read /usr/share/doc/otrs-2.3.3/README.webserver.bz2. Sample config files are in /var/www/mysuperbogusdomain.net/otrs-2.3.3/scripts If you are using FastCGI, don't forget to add -D FASTCGI to your Apache options. 3. Setup your database. Read /usr/share/doc/otrs-2.3.3/README.database.bz2 4. Read the INSTALL file in /usr/share/doc/otrs-2.3.3/, pp. 9-12, to finish the installation. If you are upgrading, read /usr/share/doc/otrs-2.3.3/UPGRADING.bz2 ================================================================= * Failed to write content file /var/www/mysuperbogusdomain.net/htdocs/ot/.webapp-otrs-2.3.3! * Error was: 'ascii' codec can't encode characters in position 18434-18437: ordinal not in range(128) * Install completed - success plug ~ # whoami root plug ~ #