Dear ComRel and Infra, It would be really great to see a "thanks" button in bugzilla to show appreciation for the dev(s) who resolved the bug. Instead of adding a comment (which dilutes the technical content of a bug's thread), a nice "thanks" adder button would be a pretty cool addition. Bonus: such a button would encourage gratitude, I think. People should, of course, be able to opt out of those notifications, should they choose. Thank you for your time and consideration. Cheers, Seemant
I think this is more a bugzilla issue :)
Nice idea Seemant, do you have an example of a bug/issue tracker where it is already there?
Hi Justin, Thank you! I have, unfortunately, not seen it in the wild with open source bug trackers. A reasonable example is Zendesk's customer satisfaction survey [1]. Once the ticket is closed, the sat survey (one question: "were you satisfied? [ ]yes [ ]no" and space for a comment, if necessary). For the Gentoo bugzilla, The "thanks" button/link could work just like the current "vote" stuff but only be activated on RESOLVED bugs (perhaps only RESOLVED:FIXED). 1. https://support.zendesk.com/hc/en-us/articles/203662256-Using-customer-satisfaction-ratings Hope that makes sense.. Cheers, Seemant
I have been thinking about this for a while and think an interactive thanks button requires lots of developer time to install and maintain. What if I invest time in 50 bug tickets got not a single "thank you" would that be disappointing? I would feel bad too, because I opened many tickets, but do not have the capacity to search them all and click "thanks". A solution which would go in the same direction but comes with less administrative effort: We add a simple html button/link "Thank you" which points to a wiki page. There is a text like "We are glad, that we could help you. If you want to give something back, you can..."
Can we just add a button that refreshes the page and does nothing? That should silence the users without bothering developers ;-).
I close this as UPSTREAM, because it really needs a solution from upstream first before we discuss here.
